Do business leaders need emotional intelligence more than ever before?

As businesses grow and go through the inevitable changes this brings, we believe that emotional intelligence in leadership is the strongest key to helping their workforce succeed and exceed.

Complex and fast changes such as ever-increasing new technologies bring huge benefits to businesses, but they also bring their own challenges. Whilst data-driven technology and other drivers are bringing us all unique opportunities to optimise our agility, efficiency and focus, they also require leaders who can embrace and manage the risks and challenges they produce.

Why? At Ei World, we believe there are a couple of key areas where having an emotionally intelligent leader is vital and never more needed:

Attracting talent

Potential employees are focusing on different things – they want to know what opportunities they might have, but they also want to know what it feels like to work in a business. They are aware that the emotional climate of an organisation will impact their engagement and well-being. They are conscious of the values held within a business and are keen to see how these show up in a business through leaders who model them on a daily basis.

Emotionally intelligent leaders will recognise the need to treat their workforce in the same way they would their best client.

Encouraging integrity

Emotionally intelligent leaders can maintain a high level of composure in their communication with co-workers. They will have the ability to always treat others as they would like to be treated themselves. They will accept accountability and will expect colleagues to do the same; however, they will also have the ability to respect open-mindedness and diversity. Simply put, they will be able to ‘walk the walk’ and ‘talk the talk’.

Developing an honest culture as the changes occur

If you are in a high-performance, high-growth business you will want leaders to be honest about their growth plans and how these affect retention. People with the right expertise for the start-up phase of a business often find that their skills no longer mesh with the needs of a growing business, or that their job role vanishes as the business evolves. Just as an emotionally intelligent leader will be honest with their new talent about the speed of change and expectations of the business, they will also have the skills to release people kindly and honestly.

Emotionally intelligent leaders will recognise that intelligent people will be aware of changing work practices and do not expect a ‘job for life’, but these leaders will embrace the emotional side of this process by being able to empathise and put themselves in their colleagues’ shoes.

Some business leaders will have these skills as part of their DNA, or at least some of them will. Others will need to put some work in to ensure they understand where they struggle and how they can improve.

URL: business leaders need emotional intelligence more than ever before. Description: Employees are aware that the emotional climate of an organisation will impact their engagement and well-being. They are conscious of the values held within a business and are keen to see how these show up in a business through leaders who model them on a daily basis.

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